Delivery and returns

Delivery and returns

Dispatch

Orders are usually dispatched within 24 working hours after receipt of your payment. We strive to ship orders that arrive before noon the same day. The maximum shipping time is 2 working days. If the order cannot be shipped within this period we will contact you to explain the problem and give you a precise deadline.

Delivery

The delivery in relay point is free in Metropolitan France starting from 30€ of purchase. It cost 5€ under for orders below 30€. We ship to some European countries. The shipping cost is given in the table below and also on the order page once you entered your delivery address.

The standard shipping method is GLS Point Relay. We also offer home delivery however, in France, whenever possible, always prefer delivery in relay point if there is any chance you may not be at home to receive the package. Most delivery problems come from a difficulty finding the address or the absence of the recipient. Delivery in relay point greatly limits the problems.

Whatever the shipping method chosen, you will get a link that will allow you to track the delivery of your package online.

Shipping costs include packing, handling and delivery.

Shipping in Europe

The delivery costs for European Union countries are displayed on the order page once your delivery address has been entered. French VAT applies and no other tax is applicable on your order upon receipt. The table below shows the shipping cost, depending on the amount of the order, applicable for a delivery in the European countries in which we ship.

Zones Order from 0 to 30€ Order from 30€ to 100€ Order from 100€ to 200€ Order over 200€
France Relay point 5€ Free Free Free
France home address 6€ 1€ Free Free
France home address Express 8€ 3€ 3€ 3€
Zone 1 : Germany, Belgium, Luxembourg, Netherlands 12€ 4€ Free Free
Zone 2 : Austria, Denmark, Italy, Liechtenstein, United Kingdom, San Marino, Switzerland, Vatican City 14€ 7€ 7€ Free
Zone 3 : Spain, Hungary, Ireland, Poland, Portugal, Rep. Czech Republic, Slovakia, Slovenia 15€ 9€ 9€ Free
Zone 4 : Finland, Norway, Sweden 15€ 9€ 9€ Free

Shipping to Switzerland

Shipping costs for Switzerland are displayed on the order page once your delivery address in Switzerland has been entered. For Switzerland, French VAT is not applicable. The sale is therefore done VAT-free. To be able to buy VAT-free you have to create an account with a residence address in Switzerland.

On receipt of your package in Switzerland, you will have to pay a customs clearance fee of CHF 11.5 + 3% of the declared value of the goods. Then the Swiss VAT, 8% of the amount of the invoice, in addition to the customs clearance fee, applies. All information is detailed on the web site of the Swiss Post.

Returns handling

If for any reason you wish to return the product(s) received, contact us to obtain a return number. You will have to pay for the cost of the return and you will be refunded the full amount of returned products once we receive them. Products must be returned in their original packaging.